For your convenience, our most common customer questions are answered right here.
Not finding what you want? Reach out directly through our Contact Us page.
Q: Can I buy directly from ROOKS?
A: ROOKS is wholesale only, meaning that our e-liquids are only available for sale to authorized retailers and distributors. However, we do offer promotional items, accessories, and apparel on our online shop.
Q: What is your refund policy?
A: For any errors with your order, we offer exchanges and we'll work with you to find a solution to the problem.
Q: How long will it take to receive my order?
A: Orders normally take 2 to 3 business days to process. Afterwards, shipping will depend on the carrier and the type of delivery selected.
Q: How can I receive samples?
A: We will need a picture or copy of your seller's permit, nicotine preference, contact number, and business mailing address.
Q: What are your wholesale prices?
A: Please contact firstname.lastname@example.org for wholesale prices.
Q: What bottle sizes do your e-liquids come in?
A: Our e-liquids come in 15ml, 30ml, and 120ml bottles.