FAQs

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

Q: Can I buy directly from ROOKS?

A: ROOKS is wholesale only, meaning that our e-liquids are only available for sale to authorized retailers and distributors.  However, we do offer promotional items, accessories, and apparel on our online shop.

Q: What is your refund policy?

A: For any errors with your order, we offer exchanges and we'll work with you to find a solution to the problem.

Q: How long will it take to receive my order?

A: Orders normally take 2 to 3 business days to process.  Afterwards, shipping will depend on the carrier and the type of delivery selected.

Q: How can I receive samples?

A: We will need a picture or copy of your seller's permit, nicotine preference, contact number, and business mailing address.

Q: What are your wholesale prices?

A: Please contact customerservice@rookseliquids.com for wholesale prices.

Q: What bottle sizes do your e-liquids come in?

A: Our e-liquids come in 15ml, 30ml, and 120ml bottles.

 

For wholesale prices